Frequently asked questions

We're sorry for the inconvenience, but could you please send us an email to feedback@taxis.be specifying the telephone number you used to place your order? Our team will look into what may have happened.

We're sorry that you no longer wish to use our services. If you would like to let us know why, please do not hesitate to send us an email to feedback@taxis.be so that we can see what can be done.

Telephone: Could you please send us an email to feedback@taxis.be specifying the telephone number you used to place your order? Our team will look into what may have happened.

Application: For orders placed via the application, you can send a message directly to Support by going to "Menu > Support". Our team will look into what may have happened.

We're sorry for the inconvenience, but could you please send us an email to feedback@taxis.be specifying the telephone number you used to make your booking? Our team will look into what may have happened.

Due to high demand during certain periods, we apologise for any inconvenience this may cause. If this waiting time is too long for you, you can always order your taxi via our TaxisVerts application.

We apologize for the inconvenience. For orders via the app, you can send a message directly to support by going to "Menu > Support". Our team will get back to you after looking into what may have happened.

We're sorry for the inconvenience, but could you please send us an e-mail to feedback@taxis.be with the telephone number you tried to reach us on? Our team will look into what may have happened.

The amount you see is the price of the trip, plus a 20% surcharge for waiting. This amount is temporarily withheld and will be released at the end of the booking if there is no waiting.

As with public transport, it is not compulsory for children under 1m35 to be seated in a car seat when travelling in cabs. We do, however, have some vehicles equipped with booster seats. Simply ask for one when you place your order.

Some of our cabs are equipped with a booster seat. Simply request one when you place your order. Unfortunately, it is not possible to have several per vehicle.

All you have to do is request it when you call us, or select "Child Seat" if you order via the app, or indicate it in your request if you order via email.

Yes of course, just specify it when you call us or by selecting "Animal on board" if you order via our application.

To book a TaxisVerts, the most convenient solution is our new Mobile application! Download it by clicking on this link

Thanks to the application, you know the fare of the trip and can track your driver precisely. And to save time on arrival, insert your payment card into the app and pay for your trip in total security.
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Are you unable to use our application? No problem, our dispatching service is available 24 hours a day. Dial 023494949

Collecto operates 7 days a week from 11 p.m. to 6 a.m. in the whole Brussels-Capital Region. Download the COLLECTO application to book your €6 night taxi.

You can go to our website and complete the following form: "link to page to be integrated here".

You can order it via our application, or by calling us on 02/349.49.49

You can pay via the application (Bancontact, Visa, MasterCard, Paypal)

Directly to your driver by cash, card (Bancontact, Visa, MasterCard, Amex) or taxi cheque (regional cheque, municipal cheque, TaxisVerts cheque).