Urban ride on time
Our taxi solutions
Identify service levels at a glance
City, economical, fast and reliable journeys in city-friendly vehicles.
Newer, comfortable vehicles. Examples - Non-exhaustive list: Mercedes C-Class or higher, Nissan Leaf E, Škoda Kodiaq
Our top-of-the-range vehicles driven by our best-rated drivers. Examples (non-exhaustive list): Audi A6, BMW 5 Series or higher, Mercedes E-Class or higher, Tesla Model 3 or higher, VW ID.4 or higher
Electric Ride: silent, electric cars for a more environmentally-friendly journey. All electric vehicles are eligible for our Electric Ride service.
Collecto: our vehicles that run at night for the fixed price of €6. Only valid for bookings made using the Collecto application. Collecto vehicles are City or Business taxis identified by COLLECTO lettering on the windscreen.
We Care
In Woluwe-Saint-Lambert, I always call Taxisverts when I need reliable transportation. I've never had a bad surprise.
I used Taxisverts for a trip from Etterbeek. Everything went smoothly: punctual driver, fast journey, comfortable car.
I live in Forest and often use Taxisverts. The drivers are punctual, polite and the journeys always run smoothly. A reliable and convenient service.
What methods of payment are available in a taxi?
You can pay via the app (Bancontact, Visa, MasterCard,Paypal ).
Directly to your driver by cash, card (Bancontact, Visa, MasterCard, Amex) or cab cheque (region cheque, communal cheques, TaxisVerts cheque).
How can I order a PMR cab?
You can order it via our app, or by calling us on 02 349 49 49.
How do I recover a lost item?
You can go to this page and complete the form.
What are Collecto's opening hours?
Collecto operates 7 days a week from 11pm to 6am throughout the Brussels Region.
Download the Collecto app to book your €6 night cab.
App Store link
Google Play link
How do I book a taxi?
To book a TaxisVerts, the most convenient solution is our application.
Thanks to the app, you know the price of the journey and can follow your driver with precision.
And to save time on arrival, insert your payment card into the app and pay for the journey in total security.
Are you unable to use our application?
No problem, our dispatching team is at your disposal on 02 349 49 49.
Can I take a taxi with my dog (small or large)?
Of course! Just let us know when you call.
If you order via the app, select"Animal on board".
How do I book a cab with a car seat?
All you have to do is request it when you call us, or select "Child Seat" if you order via the app, or indicate it in your request if you order via email.
Is it possible to book a cab with one or more car seats?
Some of our cabs are equipped with a booster seat. Simply request one when you place your order. Unfortunately, it is not possible to have several per vehicle.
Is it possible to travel with a child under 1m35 on your lap?
As with public transport, it is not compulsory for children under 1m35 to be seated in a car seat when travelling in cabs. We do, however, have some vehicles equipped with booster seats. Simply ask for one when you place your order.
Why is there a pending charge on my account for an amount higher than the fare of the trip?
The amount you see is the price of the trip, plus a 20% surcharge for waiting.
This amount is temporarily held and will be released at the end of the booking if there was no wait.
I turned to the competition after trying in vain to book a cab.
We're sorry for the inconvenience, but could you please send us an e-mail to feedback@taxis.be with the telephone number you tried to reach us on? Our team will look into what may have happened.
Long waiting time even though the cab was booked in advance via the app
We apologize for the inconvenience. For orders via the app, you can send a message directly to support by going to "Menu > Support". Our team will get back to you after looking into what may have happened.
You don't answer when we call you
Due to high demand during certain periods, we apologize for any inconvenience this may cause. If this waiting time is too long for you, you can always order your cab via our TaxisVerts app.
Cancellation of a trip without explanation
We're sorry for the inconvenience, but could you please send us an email to feedback@taxis.be specifying the telephone number you used to make your booking? Our team will look into what may have happened.
Taxi ordered by phone or app but never arrived
Telephone: Could you please send us an email to feedback@taxis.be specifying the telephone number you used to place your order? Our team will look into what may have happened.
Application: For orders placed via the application, you can send a message directly to Support by going to "Menu > Support". Our team will look into what may have happened.
I will never use TaxisVerts again.
We're sorry that you no longer wish to use our services. If you would like to let us know why, please do not hesitate to send us an email to feedback@taxis.be so that we can see what can be done.
I missed my plane/train because the driver was late
We're sorry for the inconvenience, but could you please send us an email to feedback@taxis.be specifying the telephone number you used to place your order? Our team will look into what may have happened.
