FAQ Drivers

Why is there a pending charge on my account for an amount higher than the fare of the trip?

The amount you see is the price of the trip, plus a 20% surcharge for waiting. This amount is temporarily withheld and will be released at the end of the booking if there is no waiting.

Can I take a taxi with my dog (small or large)?

Yes of course, just specify it when you call us or by selecting "Animal on board" if you order via our application.

How do I book a taxi?

To book a TaxisVerts, the most convenient solution is our new Mobile application! Download it by clicking on this link

Thanks to the application, you know the fare of the trip and can track your driver precisely. And to save time on arrival, insert your payment card into the app and pay for your trip in total security.
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Are you unable to use our application? No problem, our dispatching service is available 24 hours a day. Dial 023494949

What are the COLLECTO service times?

Collecto operates 7 days a week from 11 p.m. to 6 a.m. in the whole Brussels-Capital Region. Download the COLLECTO application to book your €6 night taxi.

What methods of payment are available in a taxi?

You can pay via the application (Bancontact, Visa, MasterCard, Paypal)

Directly to your driver by cash, card (Bancontact, Visa, MasterCard, Amex) or taxi cheque (regional cheque, municipal cheque, TaxisVerts cheque).