FAQ Drivers

Does TaxisVerts intend to send members a report on the trips made by its drivers?

Members will automatically receive weekly and monthly reports by car, with details of each trip. The latter is currently being prepared and will be sent to you shortly.

Why do I receive notifications via the application when my vehicle's roadworthiness inspection and insurance expire?

You are receiving automatic notifications because the information about your vehicle is out of date. Please send us a photocopy/photo of your vehicle's document by email to bt@taxis.be so that we can update our records.

Is the dress code always the same?

During our various meetings, we have taken careful note of your comments and suggestions. The new rules have been lightened up, but will be strictly and rigorously applied.

Can I lose access to this pre-booking platform?

Yes, in the event of a change of vehicle that is not suitable for the subcategories, or in the event of an offence. The list of offences will be announced shortly.

I have the vehicle I need and would like to have access to Business shopping. How do I go about it?

Cabs Verts will be launching a series of Business training courses to increase the number of drivers able to access the Business service! This is good for the driver and good for the customer! If you are interested, please inform your Technical Office in order to register for the next training courses.

Is a Business category vehicle sufficient to access the Business pre-booking platform?

No! Business is also, and above all, an attitude, a way of behaving, a respect for your vehicle and your passenger.

Do you need a vehicle of a minimum standard to offer a Business service?

Yes, to offer a Business service, you need the right vehicle and a quality service.

Are there any exceptions among Vans and Business drivers that prevent certain drivers from accessing the pre-booking platform?

Yes, drivers (Business, Vans or PMR) who belong to a stable and who don't always drive the same vehicle are not allowed access, to prevent these same drivers from pre-booking runs that they won't be able to carry out (a Van run in a Sedan, for example). If you are part of a team and drive exclusively with a PMR or Business Vans, please contact the Technical Office.

Who has access to this prebook platform?

Drivers with a vehicle currently offering a "Business", "Vans" and "PMR" service. If you wish to access these categories as a driver and have the appropriate vehicle, please contact the Technical Office.

How many trips can a driver pre-book on the prebook platform?

A maximum of 3 races per day over the next 3 days.

What is the purpose of this platform?

The aim is to ensure equality between drivers in the same category, as well as to provide the best possible service to customers who have pre-ordered a trip via a Business, Vans and PMR service.

In fact, as the number of drivers and vehicles suitable for these specific runs is fairly limited, there may be no vehicle available when the system needs to allocate the run. This does not guarantee punctuality, and may force a dispatcher to intervene manually, which we do not recommend.

What is the pre-booking platform?

The pre-booking platform is a link to the drivers' application, enabling drivers currently offering Business, Vans and PMR services to pre-book certain journeys for the coming hours and days.

Given the limited number of vehicles available for these services, we prefer to ensure equality between drivers of the same category through this platform, rather than allocating runs manually.

At present, the races available on the prebook platform represent approximately 3% of all races encoded on Sherlock.

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How do airport queues work?

When a driver is on a false run at the airport, he automatically joins a virtual queue with all the drivers who have made a false run. This queue has priority over the "base" queue.

On the other hand, the driver present in the base queue will not see his position "decrease" if a driver on a false run returns to the queue. On the other hand, a driver in a false race will see that he has joined an auxiliary queue in which he is generally first, unless there are other drivers waiting following a false race.

Why are some addresses incomplete when I receive my groceries?

When booking via the application, the customer can choose a GPS coordinate, which is not necessarily encoded in the Google Maps database. This has no impact on the driver if he engages his navigation application via the Taxis Verts app.

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How is it that drivers are sent errands without a destination address?

By default and regardless of the booking method (phone, app, web portal, IVR and Butler), we invite the customer to provide the destination address in order to let them know the price of their trip. Some customers do not wish to provide the destination address for a trip, preferring to give it only to the driver. In this case, it's up to the driver to enter the destination in the app and to give the base fare as soon as the journey starts.

How does the Sherlock system work?

In principle, the following parameters are taken into account: distance/estimated distance to the pickup according to Google.

Late: how late the driver will be in relation to the time announced to the customer

Empty Time: the bonus awarded to the driver who has gone the longest without an errand

Drop: penalty for drivers who are on a run and drop off in 5 minutes (because we don't know how long they'll be at the drop-off point).

Rank: Bonus or penalty granted to the driver if he is in a rank (virtual queue), e.g. if a driver is in the virtual queue for the airport, a penalty will be applied if the system takes him into account for a journey outside the airport area, as he is already favored for pick-ups at the airport.

Given the operational constraints specific to certain services (e.g. PMR, business, van), a pre-booking platform has been set up. The number of trips available on the pre-booking platform is marginal in relation to the total number of trips available at Taxis Verts (PMR: appx 1.5%, business appx 1%, van appx 0.5%).

On a strictly exceptional basis, manual allocations may be made to meet specific operational constraints.

Who has access to the Taxis Verts platform?

All drivers affiliated to a Taxis Verts member who meet the requirements of the race (e.g. PMR, Van, etc.).

Why isn't the fare the same as the taximeter fare? Is this legal?

Article 8 of the decree of the Government of the Brussels-Capital Region (relating to the sub-categories of cab services as well as the quotas and rates applicable to them) stipulates that :

"1- For cab rank services provided on reservation and for street cab services, with the exception of the luxury services referred to in article 9, the minimum fares are as follows:

 1e: User charges are set at 1.50 euro;

 2e: The price per minute is set at 40 centimes per minute started;

 3e: Price per kilometer set at 1.50 euros per kilometer

 4e: The minimum fare is set at 8 euros;

Maximum rates are capped at 200% of the rates referred to in 1st, 1st, 2nd, 3rd."

Platforms such as Taxis Verts are therefore not bound by the taximeter, but must themselves set prices within the corridor set by the government decree. It is therefore mandatory for drivers to respect the price indicated on the application.

Can the price paid by a customer account (e.g. professional) vary from the prices paid by the driver?

The fare is set by Taxis Verts in accordance with the Taxi Ordinance. The member agrees to accept this price when accepting a fare.

Cabs Verts takes no commission on the fare thus determined. The remuneration paid by the member to Taxis Verts is the fee.

However, the member is informed that Taxis Verts may, in addition to the fare, also charge the customer for additional services, intermediation provided by Taxis Verts (priorities on journeys, organization of events, priority numbers, SMS notifications, personalization of professional accounts, access to deferred payment methods, CO2 reports on the use of the company, etc.), management and administrative fees in addition to the fare.

These charges are paid exclusively by the customer and are not deducted from the fare paid by the member. Furthermore, when the user (passenger) opts to pay in the vehicle, the fare is collected directly by the member. In such cases, any management fees referred to above are forfeited to the member!

Will the administrative and accounting documents generated by Taxis Verts change with the new system?

Cabs Verts retains the same procedure for issuing slips on behalf of members (invoicing, discounting, etc.).

Does Taxis Verts intend to switch to a commission-based remuneration system in place of the fee?

Cabs Verts management's strategic choice is to perpetuate the monthly fee (subscription) in order to strengthen its partnership with its members.

Will the payment of cab fares by invoice and cab cheques remain monthly?

Yes, because we care about our partners' working capital, Taxis Verts management has opted for monthly payments.