FAQ

We are here to help you, ask us

I will never turn to the services of Taxis Verts again

We are sorry that you no longer wish to use our services. If you want to tell us your reasons, please send us an email at feedback@taxis.be so we can see what can be done.

Cab ordered by phone or via the app but never arrived

Phone: Can you send us an email to feedback@taxis.be with the phone number you used to place your order? Our team will take care of looking into what may have happened

Application: For orders via the application, you can directly send a message to Support by going to "Menu > Support". Our team will take care of looking into what could have happened

Cancellation of a ride without explanation

We are sorry for this inconvenience, can you send us an email to feedback@taxis.be specifying the phone number with which you made your reservation? Our team will look into what happened

You don't answer when you are called

Due to the high demand during certain periods, it may take some time to get an operator online, we are sorry about that. If this waiting time is too long for you, you can always order your cab via our Taxis Verts application.

Long waiting time even though the cab was booked in advance via the app

We are sorry for this inconvenience. For orders via the application, you can directly send a message to support by going to "Menu > Support". Our team will get back to you after looking at what may have happened.

I turned to the competition after trying in vain to book a cab.

We are sorry for this inconvenience, can you send us an email to feedback@taxis.be with the phone number you tried to reach us with? Our team will take care of looking into what may have happened

How to book a cab?

The easiest way to order a cab is via our application available on the Apple Store and Google PlayStore. If you wish, you can also book by phone at 02/349.49.49 or by email by sending your request to the following address: dispa@taxis.be

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